Description
Simplilearn is hiring a Customer Support Associate for its U.S. team to proactively reach enrolled learners by phone and email, welcome them, remind them of classes and milestones, encourage participation, follow up with inactive or at-risk learners, provide guidance, log interactions in a CRM, collaborate with internal teams, and manage feedback and testimonials. The role is not technical support or product troubleshooting and requires 1–2 years of customer support or learner engagement experience, strong communication skills, CRM familiarity, independent remote work, and comfort working in the EST timezone from 8 AM to 4 PM. Compensation is $45,000–$50,000 base per year with medical, dental, and vision benefits.
