Description
TicketManager is hiring an entry-level Customer Support Associate to support general and non-paid customer accounts through phone, Zoom, email, and chat. The role resolves platform, ticketing, account-setup, and guest-management issues; conducts customer training; documents cases; escalates complex issues; and follows support processes and service expectations. The position is in-office in Mesa, Arizona, or New York, New York, pays $22-$24 per hour plus bonus eligibility, and includes medical, dental, vision, chiropractic, retirement, and time-off benefits.
