Description
The Customer Support Associate serves as a front-line employee for eCabs, handling incoming calls, emails, social media messages, and face-to-face customer queries at the head office. The role supports bookings and internal departments, develops customer relationships, places bookings through the eCabs CRM, upsells products, escalates issues, and contributes to customer-service KPIs and productivity targets. Candidates should have strong communication, interpersonal, organisational, computer, and customer-service skills, with the ability to work under pressure and maintain a flexible, proactive approach.
