Description
Zinier is hiring a Technical Support Engineer to partner with enterprise customers and troubleshoot complex issues across workflows, configurations, integrations, and the Zinier platform. The role manages support tickets, collaborates with Engineering, Product, Professional Services, and Customer Success, develops subject-matter expertise, creates documentation, and handles escalations and occasional on-call coverage. Candidates should have 2–5 years of technical, application, or customer-facing SaaS support experience, strong troubleshooting and communication skills, and familiarity with enterprise software, APIs, integrations, mobile platforms, or cloud technologies.
