Description
The Customer Support Specialist serves as the first point of contact for risiq’s banking and financial-institution customers, handling inquiries by email, ticket systems, and chat; answering common questions; preparing complex cases for Engineering or Product; tracking the support backlog; contributing to the FAQ and knowledge base; and forwarding customer feedback. The role requires up to two years of customer or technical support experience, technical aptitude, clear communication, strong German and English skills, and preferably SaaS, FinTech, banking, or risk-management experience.
