Description
The Customer Support Associate serves as a front-line employee for eCabs, handling incoming calls, emails, social media messages, and face-to-face customer queries at the head office. The role supports bookings and internal departments, develops customer relationships, places bookings through eCabs CRM, upsells products, escalates issues, and contributes to customer-service KPIs and productivity targets. Candidates should have strong communication, interpersonal, organisational, computer, and customer-service skills, with the ability to work under pressure and maintain a flexible, proactive approach.
