Description
Sutherland is hiring a Customer Support Associate to support customers of a leading international telecommunications provider. The role handles inbound voice and non-voice inquiries through phone, email, and chat, assists with service-related questions such as credit top-ups, SIM activation, and roaming usage, resolves issues, documents interactions, and provides professional support. The position requires Swedish and English at minimum B2 level, undergraduate or equivalent education, strong communication and computer skills, and availability Monday through Friday from 10:00 to 19:00. It is an onsite role in Sofia with competitive salary, performance-based bonuses, additional health insurance, food vouchers, training, and relocation support for eligible candidates.
