Compensation
$100,000 – $120,000/yr
Hotplate is hiring a Customer Support Specialist to handle chef tickets by phone, SMS, and email while helping build support systems as the company grows from 5,000 to 50,000 chefs. The role begins with a Sunday–Thursday schedule and approximately 500 tickets per week, requiring customer support experience, technical troubleshooting, communication, support-tool, and AI-workflow experience.
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food drop platform
Hotplate is the easiest way for chefs to start, manage, and grow a food business with online ordering, pickup, and customer tools.