Description
inyad is hiring a Customer Support Specialist to increase brand and product visibility by engaging potential customers through social media and other communication channels. The role involves answering customer questions via email, chat, phone, Facebook Messenger, and WhatsApp; responding to social media comments; connecting with internal teams; creating customer engagement initiatives such as documentation, email signatures, and proactive email campaigns; and maintaining customer support documentation. The position requires strong individual and teamwork skills, written and oral communication in Classical Arabic, French, and English, and a rigorous, punctual, and organized approach.
