Description
The Resource Center Representative provides Tier 1 employee support through phone, email, chat, and other channels, resolves basic to moderate employee inquiries, manages cases, escalates issues, and supports Workday ERP implementation and ongoing Workday HCM operations. The role also handles HR transactions, self-service education, and collaboration with HR, Finance, IT, and other business teams. It is a contract position based in New York, New York, with remote work in November–December, onsite work during the January–February go-live and hypercare period, and a transition to remote or hybrid work from March onward. The pay range is $18.00–$23.00 per hour, and the position is anticipated to close on October 7, 2026.
