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Customer Support at Withings

Setup
Hybrid
Location
Issy-les-Moulineaux, Île-de-France · Île-de-France · +1
Posted

Description

Withings is seeking a Customer Experience Analyst to join their Investigation team. This role focuses on optimizing the user experience by managing and analyzing customer tickets, identifying areas for product improvement, and providing insights to Product teams. The analyst will act as a primary contact for customer inquiries, escalate complex issues, and contribute to reducing contact rates through content creation and chatbot integration.

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