Description
Healthengine is hiring a Customer Support Consultant to resolve complex technical issues for healthcare practices and patients, own cases from diagnosis through resolution, troubleshoot Practice Management System configuration and integrations, educate customers, escalate issues to product and engineering teams, and identify recurring problems for continuous improvement. The role requires 1–2 years of customer service or technical support experience, strong communication and troubleshooting skills, end-to-end case ownership, and responsible handling of sensitive health data. Desirable experience includes healthcare practice management systems, Zendesk or HubSpot, remote-support tools, regulated health-data environments, and relevant IT or health-tech certification. The role offers a hybrid workplace and Perth office perks.
