Description
ZEISS is hiring a Customer Support Coordinator in Lutterworth to manage customer support for installed assets. The role involves logging and maintaining cases, communicating with customers and internal teams, processing service orders and invoicing in SAP, handling credits, returns, repairs, warranties, quotes, service contracts, and preventative maintenance, resolving disputes, and supporting continuous improvement. Salesforce experience is preferred, while SAP S/4 experience is preferred but not essential; Microsoft Office skills and strong communication are also required.
