Description
The Customer Service Representative responds to customer inquiries and complaints, provides product and service information, processes orders, returns, and exchanges, troubleshoots issues, documents interactions in a CRM system, follows up on resolutions, and collaborates with internal teams. The role requires strong communication, problem-solving, organizational, and multitasking skills, customer service software and Microsoft Office proficiency, and a high school diploma or equivalent; an associate or bachelor’s degree is preferred, while previous customer service experience is highly desirable.
