Description
The Customer Support Coordinator will serve as the primary contact for international customers reporting faults or service requests for METTLER TOLEDO Safeline X-ray equipment. The role manages customer expectations, escalations, status updates, BOMs, parts logistics, and specialist engineer deployments, while providing first-line diagnostic triage and coordinating with field service, supply chain, product quality, and engineering teams. The position is office-based in the Service department at the X-ray Division in Royston and requires experience in customer support or service coordination, strong communication, international customer experience, and end-to-end communication management.
