Summary from listing
The Customer Support Engineer provides global, customer-facing technical support for cloud-based software applications and Dell EMC Isilon/PowerScale, PowerStore, and related NAS platforms. The role handles tickets and remote troubleshooting, diagnoses and resolves software or configuration issues, escalates complex cases, documents solutions, and contributes to the internal knowledge base. It requires hands-on production experience with Isilon/PowerScale or PowerStore, enterprise NAS concepts, Linux, networking, and related systems, along with strong communication skills. Preferred qualifications include OneFS or distributed file system experience, additional storage platform familiarity, SQL/PostgreSQL knowledge, and customer-facing technical support or field engineering experience.
