Description
The Customer Support Engineer will serve as the first point of contact for customers using sycat ONE, handling first-level support through tickets, phone, email, and video calls. The role analyzes and troubleshoots technical and functional issues, supports on-premises configuration, collaborates with development, quality assurance, professional services, and cloud operations, documents solutions, and improves support processes. The position is based in Mannheim or Hannover and offers home-office options.
