Description
emnify is hiring a Customer Support Engineer to work remotely from Manila, Philippines. The role owns customer connectivity and technical support tickets from first response through investigation and resolution, monitors live network traffic, responds to automated alerts, collaborates with Engineering, Product Management, Customer Success, and network operators, and maintains recurring network configuration updates. The position requires business-customer technical support experience, end-to-end ticket ownership, strong communication and troubleshooting skills, familiarity with a ticketing platform, and comfort with a rotating shift model including European hours, nights, and weekends. The role is fully remote and based in Metro Manila or within practical travel distance for initial equipment pickup.
