Description
Entrust is hiring a Customer Support Engineer to support its Onfido product suite, providing 24x7x365 customer support, investigating and resolving technical issues, improving customer experience, identifying recurring issues, collaborating with Product and Developer teams, documenting solutions, and automating support tasks. The role requires at least two years of technical support experience, strong analytical and problem-solving skills, knowledge of SQL, APIs, SDKs, and web applications, and practical experience with at least one programming language such as Ruby, Python, or JavaScript. The position offers flexible remote, hybrid, or on-site work options and requires unrestricted work authorization in the country of employment.
