Description
Fetcherr is hiring a Customer Support Engineer in Netanya to provide frontline technical support for end-users experiencing issues with its AI-powered platform, while monitoring data pipelines and production schedules. The role troubleshoots data-related problems, coordinates with Data, Data Engineering, Product, R&D, and other teams, maintains production records, and communicates delays to stakeholders and customers. It is shift-based across weekdays, evenings, nights, and weekends, with a five-day work week and off-days during weekdays when shifts fall on weekends. The position requires a bachelor's degree in computer science or information, 1–2 years of technical support experience, Python and SQL experience, pipeline-orchestrator experience, and strong troubleshooting and communication skills.
