Description
Fyxer is hiring a Customer Support Engineer to own front-line customer support across chat, email, and video, resolve complex technical issues, diagnose problems, identify support patterns, and improve processes and knowledge content. The role collaborates with Customer Success, Sales, Product, and Engineering, uses AI in the workflow, and requires at least five years of customer or technical support experience in a B2B SaaS environment. It is fully remote initially, with Austin as the required location, and offers $75,000 plus $85,000 in equity, along with medical, pension, and daily lunch benefits.
