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Customer Support Engineer at Gearset

Department: Customer Growth

Compensation

£33,000 – £41,000/yr

Setup
Hybrid
Location
Cambridge, England
Type
Full-time
Level
not_specified
Posted

Description

Gearset is hiring a Customer Support Engineer to provide consultative, hands-on technical support to Salesforce customers using Gearset. The role involves diagnosing and debugging complex issues, guiding users through adoption, responding through chat, email, and technical screen-shares, representing customer feedback to product and other teams, and maintaining support documentation. The position is full-time, Monday to Friday, with flexible home working for most employees, and offers a salary of £33,000–£41,000 plus benefits including health and dental insurance.

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