Description
Google is hiring a Customer Support Engineer to troubleshoot complex technical problems for Google Cloud customers. The role involves diagnosing and resolving issues, implementing investigation tools, consulting with engineering, sales, and customer stakeholders, and improving the supportability of Google Cloud networking technologies. It requires a relevant bachelor’s degree or equivalent practical experience, nine years of troubleshooting and technical issue triage experience, scripting or coding experience, systems experience, and knowledge of operating-system kernels, file systems, and TCP/IP networking.
