Description
Google is hiring a Customer Support Engineer to diagnose and resolve customer issues across Google Cloud Platform products, develop troubleshooting and diagnostic tools, act as a technical consultant, and advocate for customer needs with product and engineering teams. The role supports global 24-hour customer support and may require non-standard hours or shifts. It requires a bachelor's degree or equivalent practical experience, 13 years of technical troubleshooting and customer-advocacy experience, programming and systems/networking experience, and fluent English communication. Preferred qualifications include enterprise technical consulting, team management, cloud computing, packet-level troubleshooting, and cloud solutions experience. The role is based in Sunnyvale, California, or Austin, Texas, with compensation of $222,000–$308,000 USD plus a 25% bonus target, equity, and benefits.
