Description
Lyric is hiring a Customer Support Engineer for a remote role in India with less than 10% travel. The position resolves customer-reported technical issues, builds platform fluency, communicates technical information clearly, identifies recurring issues, and develops automation, documentation, and workflow solutions. The engineer collaborates with Engineering, Product, Customer Success, and Professional Services and uses AI tools to improve diagnosis, response quality, and knowledge capture. The role requires 3–5 years of customer-facing technical support or SaaS support experience, familiarity with incident management and ticketing systems, SQL, APIs, and command-line debugging, and availability for shifts including weekends and holidays.
