Description
Sapio Sciences is hiring a Customer Support Engineer to own customer-reported issues on its lab informatics platform from intake through closure. The role triages and diagnoses tickets, resolves configuration and data issues, develops workarounds, coordinates specialist teams, documents findings, and maintains knowledge resources. Candidates must be located on the West Coast of the United States, have a relevant bachelor's degree or equivalent experience, and bring at least two years of enterprise software support experience, three years of life sciences experience, and three years configuring LIMS, ELN, or comparable scientific informatics software. The position offers remote work with travel opportunities, a competitive salary and benefits package, onboarding and training, and professional growth opportunities.
