Description
Sardine is hiring a remote Support Engineer in Brazil to own the technical and functional customer support experience for its API-driven risk and payment platform. The role involves troubleshooting complex issues, collaborating with customers and internal engineering teams, documenting solutions, escalating bugs, and improving support processes. Candidates need at least five years of experience in technical support, support engineering, solutions engineering, or software engineering, along with knowledge of web technologies, APIs, cloud infrastructure, SQL, and REST APIs. The position offers a base salary of BRL 240,000–350,000 yearly plus equity and benefits.
