Description
San Francisco Compute is hiring a Customer Support Engineer to own inbound support tickets and live escalations for enterprise customers using GPU/AI infrastructure. The role troubleshoots compute, networking, scheduling, orchestration, and performance issues; uses monitoring and alerting tools; escalates hardware, data-center, and facility issues; and improves runbooks, SOPs, and the knowledge base. It requires 3–5 years of technical support or customer-facing technical experience, infrastructure troubleshooting skills, clear communication, and shift-based 24/7 global coverage. The position offers equity, visa sponsorship, medical, dental, and vision insurance, retirement matching, and other benefits.
