Description
VAST Data is hiring a Customer Support Engineer to provide post-sales technical support for enterprise storage and AI infrastructure customers. The role handles reactive and proactive customer issues, technical operations, escalations, installations, upgrades, break-fix work, expansions, feature requests and bugs, and customer adoption. It requires strong experience with enterprise IT infrastructure, networking, storage, Linux administration, network troubleshooting, Bash scripting, file systems, scale-out NAS, and customer-facing support, with S3, high-performance computing, hardware lab management, and startup experience preferred. The position requires approximately 20% travel and rotational weekend and holiday coverage.
