Description
VAST Data is hiring a Customer Support Engineer to serve as a technical expert for enterprise storage and data infrastructure customers. The role handles reactive and proactive technical support, customer escalations, installations, upgrades, break-fix work, expansions, bug and feature-request management, account advocacy, and continuous-improvement initiatives. It requires strong enterprise IT infrastructure, networking, storage, Linux administration, network troubleshooting, Bash scripting, file systems, and scale-out NAS experience, with S3 and high-performance computing knowledge preferred. The position involves customer-facing collaboration, approximately 20% travel, rotational weekend shifts, and occasional holiday coverage.
