Description
VAST Data is hiring a Customer Support Engineer to provide post-sales technical support for enterprise storage and data infrastructure customers. The role handles reactive and proactive issue resolution, daily technical operations, installations, upgrades, break-fix work, expansions, bug and feature-request escalation, account advocacy, customer adoption, and coordination with sales, professional services, and engineering teams. It requires at least five years of customer-facing experience with complex storage solutions, strong enterprise IT infrastructure, networking, storage, Linux administration, Bash scripting, file systems, and scale-out NAS expertise, with S3, high-performance computing, and hardware lab experience preferred. The position requires approximately 20% travel and rotational weekend and occasional holiday coverage.
