Description
VAST Data is hiring a Customer Support Engineer to provide post-sales technical support for enterprise storage and data infrastructure customers. The role handles reactive and proactive support, troubleshooting and escalation, customer technical operations, installations, upgrades, break-fix work, expansions, feature requests and bugs, account technical status, and continuous improvement. It requires 5+ years in customer-facing pre-sales or post-sales work with complex storage solutions, strong enterprise infrastructure, networking, storage, Linux administration, network troubleshooting, Bash and another programming language, file systems, and scale-out NAS experience. S3, high-performance computing, lab/hardware management, and startup experience are advantageous; a related bachelor's or master's degree, travel of about 20%, and rotational weekend and holiday coverage are also required.
