Description
VAST Data is hiring a Customer Support Engineer to serve as a technical expert for enterprise storage and data infrastructure customers. The role handles reactive and proactive technical support, customer escalations, installations, upgrades, break-fix work, expansions, bug and feature-request management, account technical guidance, and continuous improvement. It requires strong experience with enterprise IT infrastructure, networking, storage, Linux administration, network troubleshooting, Bash and another programming language, file systems, scale-out NAS, and preferably S3, high-performance computing, and hardware labs. The position includes approximately 20% travel, rotational weekend shifts, and occasional holiday coverage.
