Description
Celonis is hiring a Technical Support Engineer in Bangalore, India, to analyze, diagnose, and recover complex technical issues involving Celonis Platform products. The role involves resolving customer tickets, qualifying defects for development and product teams, participating in root cause analysis and continual service improvement, and supporting a 24x7 support model. Candidates need an IT, computer science, engineering, or similar education, at least six years of global product-support experience, Linux/Unix knowledge, and familiarity with technologies such as SSO, Docker, Kubernetes, Datadog, Python, Java, databases, SQL, and AWS or Microsoft Azure. The position offers a flexible hybrid work model and other employee benefits.
