Description
JumpCloud is hiring a full-time remote Support Engineer to provide technical support, troubleshooting, and issue resolution for customers through email, telephone, chat, and remote web sessions. The role manages complex support tickets, reproduces issues, collaborates with product and implementation teams, maintains knowledge-base articles, and supports customer onboarding and offboarding. Candidates need at least one year of technical, customer-facing experience, strong macOS, directory services, iOS, software management, REST API, and information security knowledge, with Linux, scripting, and AI productivity skills preferred. The role follows a 9:00–18:00 MDT Monday-Friday schedule, with some weekend availability and on-call participation expected.
