Description
JumpCloud is hiring a remote Tier 2 Customer Support Engineering specialist focused on Windows and Active Directory. The role serves as a senior technical point of contact for executive and VIP customers, resolves complex identity and directory integration escalations, performs evidence-based troubleshooting, collaborates with engineering and customer teams, documents knowledge, and participates in on-call incident response. Candidates need at least seven years of technical, customer-facing SaaS experience, including two to three years handling mission-critical escalations, along with deep Windows and Active Directory expertise.
