Description
Effectory is hiring a Customer Support Engineering Team Lead to lead and coach the team, manage support KPIs and capacity, improve ticketing workflows and knowledge management, and drive automation, AI, and self-service initiatives. The role requires experience in customer support, support operations, SaaS, operational KPIs, data analysis, automation, and support tools, along with strong stakeholder management and cross-functional collaboration skills. The position offers a hybrid working model and includes a competitive base salary, commission, bonus, and other benefits.
