Description
Dubizzle Egypt is hiring a Customer Support Executive to provide first-line customer assistance through email and live chat. The role involves troubleshooting issues, maintaining product and policy knowledge, escalating complex cases, meeting quality and SLA standards, documenting interactions, and analyzing customer service data. It requires a bachelor's degree, at least two years of e-commerce customer support experience, proficiency with support platforms such as Zendesk, Freshdesk, or Zoho Desk, strong English communication, and familiarity with Excel, Google Sheets, and dashboards. Benefits include comprehensive health insurance, life insurance, rewards and recognition, and learning and development opportunities.
