Summary from listing
The Customer Support Executive resolves inbound customer queries across WhatsApp, calls, email, and remote sessions, diagnosing and handling product usage, payments, printer hardware, and workflow issues. The role includes triage, escalation, ticket logging, SLA adherence, customer communication, documentation, and identification of recurring issues to improve support processes. The posting outlines a 12-month progression from learning the QDC product and support processes to independently handling complex scenarios and contributing to onboarding and process improvements.
