Description
Rio Grande is hiring a full-time Customer Support Call Center Associate to handle customer inquiries by phone, chat, and email; process orders; recommend loyalty and marketing programs; collect feedback; collaborate on escalated issues and process improvements; and use HubSpot and SAP. The role requires at least two years of customer service and sales experience, computer proficiency, CRM experience, active listening, de-escalation skills, and strong communication abilities. It is scheduled Monday through Friday from 8:00 AM to 5:00 PM and includes medical, dental, vision, retirement, paid time off, and other benefits.
