Description
The Customer Support Officer will serve as the first point of contact for customers using an IT platform, handling support tickets and phone calls, analyzing and resolving issues, registering and following up on tickets, and escalating complex problems to second-line support. The role requires fluent Dutch and French, strong technical aptitude, Windows and general IT tool knowledge, and a category B driving license; basic SQL or database knowledge is advantageous. It is a full-time position with training, a stable IT environment, varied responsibilities, and a competitive salary plus extra-legal benefits.
