The Customer Support Leadership Manager leads a high-volume customer support team, manages performance against SLAs and CS KPIs, coaches and holds agents accountable, and oversees subscription and billing operations. The role also owns the support technology stack, including CRM configuration, migrations, integrations, AI/LLM automation, reporting, and process improvements, while serving as the final escalation point for complex customer complaints.
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venture studio
Taroko is a self-funded venture studio creating real AI-native businesses from scratch—lean, fast, and execution-driven to product-market fit.