Description
The Customer Support (m/w/d) Application Software role provides 1st- and 2nd-level support for automotive after-sales application software used by car dealerships and auto repair shops. Responsibilities include handling customer inquiries by phone and digital ticketing, prioritizing and routing incidents, service requests, and feature requests, assessing SLAs, and supporting user administration. The position requires customer support or IT helpdesk experience, strong communication, automotive or technical software interest, Microsoft Office proficiency, and German and English language skills. It is a full-time role based in Würzburg with flexible working hours, profit sharing, training, pension, and other benefits.
