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Customer Support Manager at tem

Setup
Remote - UK
Type
Full-time
Level
mid
Posted

Description

tem is hiring a Customer Support Manager to deliver support improvement projects within its Buy team. The role owns AHT reduction, phone system rollout, complaints handling, support automations, metrics tracking, complex second-line cases, and day-to-day leadership of a small support team. It reports to the CX Lead and is remote-first with flexible working.

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