Description
Campfire is hiring a Customer Support Manager to own complex technical and accounting-related support cases, manage tickets across email, chat, and other channels, troubleshoot ERP workflows and accounting data, and improve customer satisfaction. The role also partners with Product, Engineering, and Customer Success to translate customer feedback into product improvements, develops support playbooks and knowledge-base content, and contributes to self-service initiatives. Candidates should have at least three years of experience in accounting, audit, finance, or customer-facing SaaS support, strong technical aptitude, ERP experience is a bonus, and a bachelor’s degree or equivalent practical experience is required.
