Description
Cribl is hiring a Technical Support Manager to lead a specialized customer support team focused on data management systems and telemetry solutions. The role manages escalations, reviews cases and metrics, mentors technical engineers, advocates for customers and engineers, develops processes, and ensures adherence to SLAs and CSAT targets. It requires strong technical leadership, customer-facing experience, and knowledge of data and cloud technologies, with on-call or off-hours duties. The position is remote-first and offers a base salary of $116,000–$181,000 USD plus benefits.
