Description
Pickle is hiring a Customer Support Operations Manager to own the end-to-end customer support operation, including strategy, P&L impact, metrics, SLAs, automation, and the offshore agent team. The role partners with Product and Operations to reduce recurring issues, handles high-stakes fraud and dispute cases, and drives proactive, concierge-quality service. It requires at least four years of customer operations, support, or customer experience experience, including two years managing a team, and is based in New York City with an in-office four-day schedule.
