Description
Second Nature is hiring a Customer Support Manager to lead its frontline support function across NHS contracts, B2C customers, and multiple products. The role combines people leadership with operational management of service delivery, performance, quality, capacity, campaigns, processes, and customer issues, while collaborating with Product, Operations, and Technology teams. The manager will coach and develop the team, use data and feedback to improve service, and escalate complex customer concerns. The position is based in London with two days per week in the office and remote flexibility for up to four weeks at a time within the two-hour UK time zone.
