Description
Sisu Group is hiring a Customer Support Manager to lead and develop a multinational team of three Team Leaders and 14 Customer Support Specialists, including a remote South American team. The role oversees daily operations, performance standards, onboarding, training, quality control, AI and automation improvements, customer issue resolution, support tools, scheduling, resources, budgets, and operational risks. Candidates need at least two years of customer support experience, one year in online gambling, technology proficiency, fluent English, and strong communication and organizational skills. The position is based in Tallinn, Estonia, with a hybrid arrangement of four days in the office and one day remote.
