Description
Trove is hiring its first full-time customer support hire to serve as the primary contact for customer requests across support tickets, email, chat, and social media. Reporting to the CTO and based in New York City with three days in the office, the role manages response times, support queues, high-value transactions, fraud concerns, customer advocacy, and emerging support patterns. The position requires at least two years of customer-centric experience, strong communication, adaptability in an evolving environment, and experience using AI tools.
